Safe & Healthy Gaming

1poki Responsible Gaming — Keep the fun, lose the harm

When gaming goes beyond entertainment and starts causing harm, awareness becomes essential. 1poki believes every player deserves to stay safe and happy — which is why we're with you every step of the way toward responsible play.

18+
Adults Only No one under the age of 18 may use 1poki
24/7
Support Team Active
48 hours
Self-Exclusion Active
100%
Free Support
5
Safety Tools Available

How We Support You

Learn about 1poki's dedicated responsible gaming features

Set Deposit Limits

Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; increasing it requires a 7-day waiting period.

Session Time Limit

Decide in advance how long you'll play in a single session. When the time is up, the system will automatically alert you and end the session if needed.

Self-Exclusion

If you feel like gaming is getting hard to control, you can close your account for anywhere between 24 hours and permanently. Re-registration requests will not be accepted during this period.

Cooling-Off Period

Need a short break? Set a cooling-off period from 1 day up to 6 weeks. During this time, no deposits or gameplay will be possible.

Loss Limit Setting

Set your own cap on how much you're willing to lose. Once you hit that limit, the system will automatically pause your gameplay.

Age Verification

Age is strictly verified through a rigorous KYC process at registration and before any withdrawal. Under no circumstances are anyone under 18 permitted to play.

What is responsible gaming and why does it matter

Responsible gaming isn't just about following rules — it's about enjoying entertainment while staying aware of your financial limits, mental wellbeing, and responsibilities to those around you. 1pokiAt 1poki, we see gaming as an enjoyable leisure activity — not a source of income or a way to solve problems.

Online gaming is growing rapidly in Bangladesh — and so is the number of people running into gaming-related problems. Excessive play, depositing beyond your means, or chasing losses with bigger bets can slowly snowball into serious issues. That's why building responsible gaming habits from the start is the smartest move you can make.

1poki's responsible gaming policy has been developed in line with international gaming safety standards. We want every player to enjoy a mindful, controlled gaming experience.

Remember: gaming is entertainment. If you find yourself unable to stop, wanting to deposit even when you have no money, or lying awake thinking about playing — please seek professional advice.


Signs of Problem Gaming

Many people don't realize when casual entertainment has crossed the line into problematic behavior. Responsible Gaming The first step is self-awareness. If you or someone close to you is showing any of the following signs, action should be taken immediately:

  • Spending more than your budget and regretting it afterward.
  • Placing larger bets to try to recover money lost.
  • Being unable to stop playing, or repeatedly telling yourself "just one more round."
  • Gaming is causing problems in your relationships with family, friends, or colleagues.
  • Borrowing money or dipping into savings to fund gambling.
  • Feeling anxious, irritable, or restless when you're unable to play.
  • Hiding your gaming activity from family or friends.
  • Prioritizing gaming over sleep, meals, or everyday responsibilities.

If you notice two or more of the above signs on a regular basis, don't take it lightly. 1pokiReach out to 's support team — we're here to help, not to judge.


Check for Yourself

Ask yourself the questions below and answer honestly — this is just for you. If you answer "Yes" to three or more, consider reaching out for support.

Responsible Gaming Self-Assessment

Answer each question honestly

1
Did you spend more than your budget on gaming last month?
2
After a loss, have you ever tried to win it back by playing more?
3
Has thinking about gaming caused you to lose focus on work or family?
4
Have you borrowed money or broken into savings to fund gaming?
5
Do you feel irritable or restless when you can't play?
6
Have you ever hidden the amount of time or money you spend on gaming from family or friends?

If you answered "Yes" to three or more questions, please get in touch. We'll handle it with complete confidentiality.


How to Use the Safety Tools

1poki1poki offers several effective responsible gaming tools, all accessible from your account settings at any time. Here's a step-by-step breakdown:

Deposit Limit

Activate via Settings → Responsible Gaming → Deposit Limit.

Session Limit

Go to Settings → Responsible Gaming → Session Time to set your limit.

Self-Exclusion

Go to Settings → Responsible Gaming → Self-Exclusion and choose your preferred duration.

Reality Check

You'll receive reminders about your session time and spending at regular intervals.

Gaming History

View a full breakdown of your gameplay and spending at any time.

If you run into any trouble using these tools, reach out to our help center. Our support team will walk you through the setup step by step.


5 Golden Rules of Responsible Gaming

Many experienced players follow these simple habits. They're not hard to adopt — they just take a little mindfulness:

  1. Set a budget, before you start Decide how much you'll spend on gaming each month as soon as you receive your salary or income. Once you hit that budget, take a break for the rest of the month.
  2. Don't Chase Your Losses "Chasing losses" is one of the most telling signs of problem gaming. If you've had a losing session, take a break — don't plan a comeback.
  3. Use a Timer Set a timer before you start playing. When it goes off, stop — whether you're winning or losing.
  4. Don't play under the influence or when stressed Alcohol or excessive stress impairs your judgment. Avoid placing large bets when you're in that state.
  5. Don't make gaming your only source of entertainment Family, friends, sports, learning — keep plenty of other sources of joy in your life. Gaming is just one form of entertainment, not your whole world.

FAQ

No, activating self-exclusion keeps your balance fully protected. However, if you wish to withdraw during the exclusion period, you'll need to contact support. Once the exclusion ends, all account activity will resume as normal.

Yes, reducing your deposit limit takes effect immediately. However, increasing it requires a 7-day cooling period. This safeguard helps protect you during moments of weak willpower.

Start by speaking with them directly — without judgment, and with empathy. Encourage them to reach out to 1poki support. If needed, refer them to a professional third-party support organization. Remember: asking for help is not weakness — it takes courage.

1poki verifies the age of every account through its KYC process. If an account belonging to someone under 18 is identified, it is closed immediately and all funds are returned. Parents or guardians with concerns can contact us at support@1poki.net.

After logging in, click your profile icon in the top right corner → go to "Account Settings" → "Responsible Gaming" to access all tools. If you need help, reach out via live chat or email.
Emergency Support

If you need help with a gaming problem, contact us now — we're here to help, not to judge.

Email Support
support@1poki.net
Live Chat
Active 24/7 — instant response
Our Commitment
  • All protection tools are free
  • Complete privacy guaranteed
  • No judgment, no criticism
  • 18+ Age Strictly Enforced
  • 24/7 Support Always Available
Start Safe Gaming

Play Responsibly, Enjoy the Game

Your safety comes first at 1poki. Set your limits, stay informed, and keep gaming purely for fun.

18+ | Play Responsibly | Gaming Can Be Addictive

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